The team at Oz Trampolines are always looking at how we can make your experience with us a memorable one for all the right reasons. In listening to our customers we have rewritten our returns and warranties policies to make them more customer friendly.
While we have never charged restocking fees on our parts if you ordered the wrong part from today there will be no misunderstandings on where you stand on returns or warranties.
Hassle FREE Returns and Warranty
While other companies try everything to get you to not claim on a warranty or return a product Oz Trampolines is making your online shopping experience free of worry with our new warranty process and Free Returns Policies
Fair Go Warranty
Our long warranties covers everything , (apart from the dog chewing on the trampoline) . If during the term of your warranty part of the trampoline becomes affected by wear and tear, bad manufacturing or the weather we will replace the part free of charge and hassle free.
Just email us a photo of the issue with your name, address, phone number and size of your trampoline with any purchase details you have. Once we have seen the email and confirmed your purchase we will send you a new part and email you the details.
Free Returns
We know that trampolines are not all the same so if you buy a part from us and it is incompatible with your trampoline we will organize to have the part picked up and returned to us and give you a full refund including shipping.
Just another reason why Oz Trampolines is Australia’s leading online trampoline company with the widest range and highest quality replacement parts.