Oz Trampolines provided excellent service trampoline was purchased for christmas they dispatched the trampoline straight away startrack express then lost half of the trampoline after 3 days of getting nowhere I contacted Oz who immediately contacted Startrack on my behalf and although they were unable to locate my missing box they arranged for an express service of a replacement box to be sent direct to my home so we were able to have it before Christmas the kids have been jumping ever since, product appears exactly as the ad what you see is what you get.